TERMS & CONDITIONS

Welcome to Celestial. By using our website and placing an order, you agree to the terms below. Please read them carefully, as they help protect both you and our brand.

Using Our Website

When you browse or shop on our website, you agree to use it for personal, non-commercial purposes only. All photos, designs, logos, and product descriptions belong to Celestial and cannot be copied or used without permission.

Product Information

We aim to provide accurate product images and descriptions. Colours may appear slightly different due to lighting and screen settings.
All items are subject to availability, and we may update product details or pricing at any time.

Placing an Order

Once an order is placed, you will receive a confirmation email.
Orders cannot be changed or cancelled once they have been processed, as we work quickly to prepare your shipment.

If we are unable to fulfil your order for any reason, you will be contacted and refunded.

Pricing and Payment

All prices are shown in GBP unless stated otherwise.
Your payment is taken securely at checkout through our trusted payment providers.
Any discount code must be applied at checkout, as we cannot adjust your order afterwards.

Shipping

Delivery times shown at checkout are estimates.
We are not responsible for delays caused by the courier or incorrect shipping information entered at checkout.

Returns and Refunds

For hygiene reasons, all pierced earrings are final sale and non-returnable.
If your item arrives damaged or faulty, please contact us within 48 hours with photos so we can assist you.

Our full returns information can be found in our Returns and Help section.

Account Information

You are responsible for keeping your account details safe.
If you believe your account has been accessed without permission, please contact us immediately.

Liability

Celestial is not responsible for any loss or damage caused by misuse of our website or products.
This includes allergic reactions, improper care, or failure to follow our care guide.

Changes to These Terms

We may update these terms from time to time.
Any changes will be posted on this page, and your continued use of the website confirms your acceptance of the updated terms.

Contact Us

If you have any questions about these terms, you can contact us at:

info@bycelestial.co

We are always happy to help.